White exclamation mark on a red background

Troubleshooting with your Bernafon hearing aids

Here are a few helpful ways to troubleshoot the most common issues.

  • Illustration of an ear with a line across it

    My Bernafon hearing aids have no sound

    Check whether the hearing aid is in mute position. Check that the battery is working and inserted the right way and the battery door is closed completely.

  • Illustration of ear with sound wave going in to it

    My Bernafon hearing aids have a distorted sound

    Check that the battery is inserted correctly. Clean the battery contacts carefully. Clean the battery surface with a dry cloth. Remove the battery and place the hearing aid in a dry storage kit. Replace the battery with a new one.

  • Illustration of a wrench with exclamation mark in front of it

    Other problems

    Common problems and their solutions are listed in the Information for Use booklet provided with your hearing aid. If none of the suggested solutions solves the problem, or you have other problems, contact your hearing care professional.

[iframe width="560" height="315" data-category-consent="cookie_cat_marketing" data-consent-src="https://www.youtube.com/embed/ZUi7ZZhA9n4?autoplay=1" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen][/iframe]

How to pair your hearing aids with an Apple device

  1. Open your iPhone and go to “Settings”.
  2. Make sure Bluetooth® is on. Then choose “Accessibility”.
  3. On the “Accessibility” screen, choose “Hearing Devices”. For non-rechargeable hearing aids, open and close the battery drawer. For rechargeable hearing aids, turn them off and on to put them in discovery mode. Do so on both hearing aids if you have two and place it close to your iPhone. The hearing aid stays in pairing mode for three minutes. Your iPhone will detect the hearing aid for pairing. Detected devices will appear in your iPhone list.

  4. Choose your hearing aid.
  5. Confirm pairing. If you have two hearing aids, pairing confirmation is needed for each hearing aid. When you turn off your hearing aids or your iPhone, iPad, iPod, they will no longer be connected. To connect them again, turn on your hearing aids. The hearing aids will then automatically reconnect to your iPhone, iPad, iPod.

  6. Clear a pairing. Sometimes an old device may still be paired or clearing your current devices and re-pairing will solve the problem. In this case, from the “Hearing Devices” screen, if a device is already listed but will not connect, chose that device and then “Forget this device”. Turn your hearing aids off and on to start the pairing process as described above.

How to pair your hearing aids with an Android device

  1. During pairing, do not switch off the hearing aids and make sure that they are within 20 cm (7.9 in) of the mobile device.
  2. Make sure that the Bluetooth® is turned on on your device.
  3. Launch the Bernafon EasyControl-A app.
  4. The app will automatically search for hearing aids.
  5. Switch the hearing aids off and on. This will put them in pairing mode for three minutes.
  6. Wait for the app to detect the hearing aids.
  7. Select the hearing aids and proceed.
  8. The app will attempt to pair and connect to the hearing aids.
  9. Once the app successfully connects to the hearing aids, you will see a success message.
  10. Tap “Continue” to proceed and start the app.

Note for ASHA:

When pairing your Bernafon Alpha hearing aids with an ASHA capable phone thru the app, the native direct streaming (ASHA) is also automatically made available.

This is the recommended way to use ASHA functionality.

Please don’t use the Android native Bluetooth functionality to connect ASHA.

Smiling woman in white blouse showing man in glasses her laptop screen

Frequently asked questions about Bernafon Alpha and Android smartphones

Learn more about conecting your Bernafon Alpha hearing aids with your smartphone. Find answers about Bernafon Alpha direct sound streaming to Android smartphones.

FAQ about Alpha and Android

  • Illustration of three books next to eachother shows online library with information about Bernafon hearing aids

    More information

    To find out more information about your Bernafon hearing aids, go to the library. Here you can find helpful pdf files to download and videos to watch.

  • Illustration of a shining lightbulb

    Tips and tricks

    To get you started with your new hearing aids, here are some useful tips and tricks for the handling of your hearing aids.

Important notice

The hearing aid amplification is uniquely adjusted and optimized to your hearing capabilities during the hearing aid fitting performed by your hearing care professional.